01
Before assembly
If your build hasn't started, we can usually cancel the order and issue a full refund.
Contact us promptly
Returns.
Every computer is made to order. Your options depend on how far your build has progressed.
Return options by stage
02
Assembly underway
Parts may already be ordered or installed. Cancellation and refunds are reviewed on a case-by-case basis.
Case-by-case review
03
After delivery
Other return requests are reviewed case by case. Damaged, incorrect, or defective machines are covered under our warranty.
See warranty & support →How to request a return
1
Provide your order number
We'll locate your build and order details.
2
Describe the reason
Tell us what happened and what you'd like to do.
3
Receive next steps by email
We'll confirm eligibility and send packaging instructions.
Need help with an order?
Our team is here to help you through the process.