01
Faster diagnosis
Our build record shows exactly what's inside your computer, so we spend less time asking questions and more time fixing the issue.
Warranty and support.
Every machine keeps a permanent build record that helps us diagnose issues accurately and resolve them faster.
Exact components
Important serial numbers
Test results
Thermal results
Service & replacements
How support works
02
Component warranty coordination
Components carry their own manufacturer warranties. We coordinate eligible RMA requests on your behalf, so you don't deal with the manufacturer directly.
03
Preserved history
When a part is replaced, we update your build record. Your machine's full service history stays with it.
Our support process
Request received
Initial diagnosis
Repair or RMA
Testing
Returned to you
Different situations, different processes
Accidental damage, software issues, modifications, and shipping damage may follow specific processes.
Need to return an item instead?
See our Returns page for information about orders that haven't shipped or have just arrived.
Have an issue with your build?
Start a support request and we'll take care of the rest.